win2k scheduled task fails to start

[alandee]

I have a list of scheduled tasks on win 2k pro. When I set them up they worked fine but now under the status column it says, "Could not start". I think its windows scheduler that can't open the macro from workspace pro v6.5.3. The questions is, how do I fix it?

[forumsupport]

Hello,

If you are using the trial version of Workspace Macro Pro, then in that case, when the scheduled macro runs, the ‘Trial version pop-up window’ might be blocking the macro from running. Once you click ‘Try It’, the macro should run. If you want, we can provide you with an extension key, which will not bring up the pop-up during the evaluation period i.e. 7 days.

You can also troubleshoot why scheduled macros doesn’t run from the help file under Help->Workspace Macro Pro help->Scheduling Macro->Scheduled Macro doesn’t run.

Note: While scheduling a macro you have to provide the same username and password with which you have logged in.

Moreover, could you please tell us, are you trying to run the macro when the computer is locked? If yes, unfortunately, Workspace Macro Pro doesn’t support ‘Auto-Login’ feature. However, our advanced automation software, Automation Anywhere 4.0 that provides an 'Auto-Login' feature which allows you to unlock your computer when the task runs. Once the task completes successfully, it will lock the computer again.

Once you set the Auto Login option, it applies to all your tasks. If you want to reset Auto Login, please go to Tools--Options--Auto Login Settings and uncheck the box.

You can download Free Trial version of Automation Anywhere 4.0 from:
http://www.tethyssolutions.com/automation-software.htm

Following demo link to understand how to use the software:
http://www.tethyssolutions.com/automation-tutorials.htm

Hope that helps.

[alandee]

My server stays on 24/7 logged in and I have purchased the software.

[forumsupport]

Hello,

Could you please tell us is your machine is domain controlled? If yes, then for domain-joined computer Username, which you specify while scheduling should be Domain name\Username. For e.g. if Domain name is 'Tethys' and Username is 'Administrator' then you should specify Username like this 'Tethys\Administrator'.

In addition, sometimes the Username that comes up in Workspace Macro Pro scheduler window is not same as Username that is shown in Control Panel->Scheduled Task so it is possible that you picked up wrong Username. To verify, could you please send us screenshot of Username field of schedule window in Workspace Macro Pro and screenshot of the username in scheduler under control panel.

Hope that helps.

[alandee]

heres screen shots of everything

[alandee]

sorry, this one might be better

[forumsupport]

Hello,

Actually, the images that you have sent are very small to figure out anything. It would be a great help if you could resend them in .png format.