Workspace Pro 6.5 does not start

[aloeagleshot]

Hello All,

Appromimately 2 weeks ago, WS Pro 6.5 suddenly stopped loading and functioning. I uninstalled and reinstalled the software from the web site several times, still non operational. Task manager knows of the task but the GUI never appears and WS Pro does NOT appear as a running application in the Applications window of Task Manager but DOES appear in the Processes window. Secondly CPU usage goes from 4-5% prior to starting the application to over 50% to as high as 70%. I have tried installing the 6.0 with the same result. My system information is below running Window XP SP2. Prior to me shutting down all of my other software applications I am hoping to determine if there are any known conflicts and/or resolutions. Technical Support has indicated they have not seen this problem before and advised me to join the forum, so here I am. I have attached PrtScr's of the Processes and Performance screens of Task Manager to show Any and all help welcome.

OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Name AODELLXPS
System Manufacturer Dell Computer Corporation
System Model Dimension XPS Gen 2
System Type X86-based PC
Processor x86 Family 15 Model 2 Stepping 9 GenuineIntel ~3192 Mhz
Processor x86 Family 15 Model 2 Stepping 9 GenuineIntel ~3192 Mhz
BIOS Version/Date Dell Computer Corporation A06, 9/27/2004
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
User Name AODELLXPS\Angel
Time Zone Eastern Daylight Time
Total Physical Memory 2,048.00 MB
Available Physical Memory 1.49 GB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 3.85 GB
Page File C:\pagefile.sys

[forumsupport]

Hello,

Can you please email us your contact number at techsupport@tethyssolutions.com or call us at 1-888-484-3535 x 3 so that we can help you troubleshoot the problem.

Thanks!