'Open' popup window not being recognised within an application

[Tonygets]

Hi,

I am using AA 5.5.1 Enterprise.

I am creating an automation using a dataport upload application. Part of the upload requires to browse for an .xml file for the file mapping.

When I 'click' on the 'Browse' button using a Windows Control a new window pops up with the header 'Open'. When I click on the Windows control to either, set text in the filename, or set keystrokes, click a menu item to browse, or try perform any function, AA is not recognising this Window and does not perform the actions.

I have tried to name the window using the 'refresh' and drop down list and also tried: Open, *Open, *Open* *o* etc. but it still does not recognise the window to perform the actions.

I have included an attachment screenshot of the popup incase this may help.

Please advise how I can overcome this issue?

Thanks and regards,

Anthony

[forumsupport]

Hello,

After you click on 'Browse' button, insert enough delay for 'Open' window to appear. Otherwise, you can also use 'If Window Exists' to perform action on 'Open' window when it exists.

You can use 'Manage Windows Control' command to capture controls in 'Open' window. Otherwise, you can also try inserting 'Keystrokes' command in 'Currently Active Window' to play actions in active window.

The text format of commands would appear something like this,

If Window Exists("Open") Then
Set Text of Textbox in Window : "Open" Text : "A.doc"
OR
Keystrokes: A.doc in "Open"
End If

Hope that helps.

[Tonygets]

Hi,

Thank you for your suggestion. I have tried this suggestion but unfortunately it did not solve the problem.

I have attached an image of the code from AA to see if you can identify any errors?

Do you have any other suggestions?

Thanks and regards,

Tony

[forumsupport]

Hello,

Please try following,

1) Please use exact window title i.e. 'Open' (without wildcards) at line #42 and #43. Note: You need to recapture the filename textbox if you change the window title.
2) Insert delay after line #41.
3) Try using Keystrokes 'Alt+n' in 'Open' window to get focus in 'File name' textbox then insert filke name i.e. C:\mumbasync\...using keystrokes command.

Hope that helps. Otherwise, please send your contact number and convenient time to reach at, Automation Anywhere - Open A Support Case
so one of support people can call you, look into the actual scenario and resolve the issue quickly.