Task hanging

[DotNetBuddha]

I currently have a task that is kicked off by a windows service. The service runs every second checks for a value in a database and based upon the value it will start the AA.exe I have written which automates an intranet application. I have had success with this in my development system and have had it running for about 2 mos now, however within my production system the task hangs after it gets to certain point.

Things to note.

I have the service running under the administrator account.
The task runs through completion if I execute the task.
There are no pop ups being thrown.

One difference is that this task was written in AA 5.5 where the one in my lab was written in AA 5.0. This had to be done because the web controls capture is automating an intranet site with different IP's and when the original task was written in the development system AA was on version 5.0.

Another difference is that the Production server is Windows Server 2003 Standard Ed. and my development system is Windows Server 2003 Enterprise.

Anyone have any ideas?

Thanks in advance.
~Rick

[forumsupport]

Hello Rick,

Task created in version 5.0 works well in version 5.5 also it works well with all Operating System of windows family. In addition, if the name or index or caption of web control is same i.e. if the layout of webpage is same then change in value of that web control i.e. IP (in your case) will not affect the task execution. Web Recorder can take of this change.

May we please know if exe runs successfully when executed manually? Is it possible for you to upload the task so we can look into it and can suggest viable solution? Otherwise, you can send your task at Ask the Automation Expert. Automation Anywhere - The Leading Automation Software

It would help us investigate further.