Clicking on a checkbox not working

[marcgallant]

I am not sure if I am doing something wrong here or not, but I am trying to click on a checkbox that is in a datagrid by using the mouse click command, but it is never getting checked. It clicks on the location that i specified, but all it does is highlight the grid row instead of checking the checkbox. Am I doing this wrong or is this an issue?

[forumsupport]

Hello,

This is very strange, as we have never heard about such kind of problem before. However, let us investigate. Could you please try to recapture the mouse click by deleting the prevailing mouse click action and inserting a fresh mouse click? Please follow the steps below to ensure you follow the process right:
1. Double click on ‘Insert Mouse Clicks’ command.
2. Select the appropriate window where you wish to insert the mouse click from the drop-down list.
3. Click and hold ‘Capture’ button and drag the mouse where you want to click.
4. Expand the ‘Advanced View’ tab at the bottom of the ‘Insert Mouse Click’ dialog box if not expanded.
5. Select ‘Single Click’ under ‘Event:’ tab.
6. Click ‘Save’ button.

While recording we recommend using more of keyboard short cuts instead of mouse clicks as they are more reliable than mouse moves/clicks irrespective of change in screen resolution or window size. Mouse clicks/moves are subject to work on a screen resolution they were recorded on. But keystrokes will work as expected no matter what ever screen resolution you set to. For e.g. to check a checkbox first get focus on it using [Tab] key as per your requirement and then hit spacebar to check the checkbox.

Hope that helps. If not, then please send us screenshot of Data grid you are talking about so that we can actually see.