Automation anywhere 6.0 crashes on startup

[dragonlord]

I've just re-installed Automation anywhere 6.0 after getting crashes last time. It's still crashing on startup, and I was wondering if anyone could help.

I've turned off UAC and DEP already.



This is the crash log that microsoft produce.

Problem signature:
Problem Event Name: APPCRASH
Application Name: Automation Anywhere.exe
Application Version: 6.0.0.1
Application Timestamp: 4c0cc1d4
Fault Module Name: StackHash_d1e0
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 061e7dc7
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 2057
Additional Information 1: d1e0
Additional Information 2: fbcafe0a040c6daa5cb65b3fba4a0045
Additional Information 3: a819
Additional Information 4: bd17ab895f874f8da9694dd8db8891b4

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Is there any other information I can give you to aid in getting this to work?

[dragonlord]

In the debugger I get this error message

Unhandled exception at 0x062d7dc7 in Automation Anywhere.exe: 0xC0000005: Access violation reading location 0x06b402a0.

And if it helps the disassembly for that location in the code

062D7D9B jle 062D7DEB
062D7D9D mov eax,dword ptr [ebp-3Ch]
062D7DA0 movzx ecx,byte ptr [eax+4]
062D7DA4 lea edx,[ebp+ecx*4-24h]
062D7DA8 mov dword ptr [ebp-98h],edx
062D7DAE lea eax,[ebp-38h]
062D7DB1 cmp eax,dword ptr [ebp-98h]
062D7DB7 je 062D7DEB
062D7DB9 lea ecx,[ebp-38h]
062D7DBC call 062D8200
062D7DC1 mov ecx,dword ptr [ebp-98h]
062D7DC7 mov edx,dword ptr [ecx]
062D7DC9 mov dword ptr [ebp-38h],edx
062D7DCC cmp dword ptr [ebp-38h],0
062D7DD0 je 062D7DEB
062D7DD2 mov eax,dword ptr [ebp-38h]
062D7DD5 mov dword ptr [ebp-94h],eax
062D7DDB mov ecx,dword ptr [ebp-94h]
062D7DE1 add ecx,8
062D7DE4 push ecx
062D7DE5 call dword ptr ds:[63230ECh]
062D7DEB mov edx,dword ptr [ebp-2Ch]
062D7DEE movzx eax,byte ptr [edx]
062D7DF1 cmp eax,3
062D7DF4 jne 062D7E61
062D7DF6 mov ecx,dword ptr [ebp-2Ch]
062D7DF9 mov dword ptr [ebp-40h],ecx
062D7DFC mov edx,dword ptr [ebp-40h]
062D7DFF movzx eax,byte ptr [edx+5]
062D7E03 cmp eax,0Ch
062D7E06 je 062D7E61
062D7E08 mov ecx,dword ptr [ebp-40h]
062D7E0B movzx edx,byte ptr [ecx+7]
062D7E0F test edx,edx

[forumsupport]

Hello,

May we please know OS of your machine?

This may occur when the Windows Script Host and/or the Visual Basic run time system files on your machines have been corrupted.

Please find below the links to install them

1. Visual Basic Run-time
Download details: Service Pack 6 for Visual Basic 6.0: Run-Time Redistribution Pack (vbrun60sp6.exe)

2. Windows Script Host for XP and Windows 2000
Download details: Windows Script 5.6 for Windows XP and Windows 2000
Or
Windows Script Host for Windows 2003
Download details: Windows Script 5.6 for Windows Server 2003

You might be required to reboot your machine after you install the above mentioned files. As you finish doing this, try to reinstall the application Automation Anywhere and see if you can use it without any problem or not.

[dragonlord]

I'm using vista

[forumsupport]

Hello,

May we please know, if you installing VB runtime resolved your issue?

[dragonlord]

Installing the VB runtime hasn't helped, and the windows script host isn't currently available for download

[dragonlord]

Any further ideas as to what could be causing the crashes?

[dragonlord]

I've now managed to try installing the scripting host, and that didn't help either.

[forumsupport]

Hello,

Can you please send your contact number and best time to reach at,
Automation Anywhere - Open A Support Case

Alternatively, you can reach us at 1-888-484-3535 x 3.