AA 5.5 won't start

[cbtsi]

I ran AA 5.5 on my old XP computer just fine. Recently I upgraded to a new computer with Windows 7. I installed AA 6 trial, uninstalled it adn then installed my 5.5 (licensed copy.) but when I launch it, it says "Loading" and then it disappears and AA does not open.
Any clues?

[forumsupport]

Hello,

Go to Control Panel (Start->Settings->Control Panel)
. Double click on 'System'.
. Click on 'Advanced System Settings'
. Click on 'Advanced' tab.
. Click the Settings button in the Performance area.
. In Performance Options dialog, click on 'Data Execution Prevention' tab.
. Select option, Turn on DEP for essential Windows programs and services except those I Select.
. Click on Add button and select Automation Anywhere.exe from its installation folder.
Default location is, "C:\Program Files\Automation Anywhere 6.0\Automation Anywhere.exe"

Note: You need to run program as administrator.

[cbtsi]

Thanks. I set the DEP exception but it still doesn't launch. (I noticed that the process starts in task manager, but goes away when the loading screen does.)
Any other ideas?

[forumsupport]

Hello,

You can find UAC option under Start->Settings->Control Panel->User Accounts. Click on option, Turn User Account Control on or off, uncheck the check box that says Use UAC to help protect your computer and click on Ok button. Now, try to open the software again.

Hope that helps.

[philkryder]

Originally Posted by cbtsi

Thanks. I set the DEP exception but it still doesn't launch. (I noticed that the process starts in task manager, but goes away when the loading screen does.)
Any other ideas?

I've seen instances where AA is running in a very minimized window that is hidden.

I have succeeded with using Task manager
then
use the appliications tab
then
right click on AA then MINIMIZE
and
a small window will appear in the lower left of the primary screen (if you have mulitple screens).

I then drag that window to the middle of the screen and click on the MAXIMIZE control next to the close X in the upper right.

let me know if that helps.
Phil

[cbtsi]

I should have mentioned that I turned off UAC already. I also disabled the antivirus software temporarily to test.

[forumsupport]

Hello,

May we please know if you have full control rights on My Documents folder? Can you please try launching the software using admin account?

Hope that helps.

[cbtsi]

I am logged in as a user who is a member of the local administrators group, so I do have full control rights.

Phil, I did verify that it is not running minimized.
Thanks.

[forumsupport]

Hello,

Can you please provide your contact number and best time to reach so a technical expert can get into your machine, look at the actual scenario and resolve the issue quickly?

You can submit a support case from Automation Anywhere - Open A Support Case

[philkryder]

Originally Posted by cbtsi

I am logged in as a user who is a member of the local administrators group, so I do have full control rights.

Phil, I did verify that it is not running minimized.
Thanks.

does aa show up in
task manager applications?
or
task manager processes
or
both
or
neither.


I have recently begun invoking AA, by a bat file that first does a KILLTAKS on it, then starting it.

In the past, I've had "ghost" processes that would run as processes, but not appear as applications.

best of luck and keep us posted on what you fiind.
phil