OCR and RDP

[trentonponder]

Frequently I manage tasks via Remote Desktop. The problem I'm having is when using OCR to capture an area of a specific page it only works within the resolution of the particular monitor the task was recorded on. When I log in via RDP the resolution is never quite the same size as the widescreen monitor originally recorded on and none of the OCR lines function properly.

There is no 'relative to' option such as there is for the 'Insert Mouse Click' command.

I would appreciate any insight.

[forumsupport]

Hello,

Optionally you can use 'Capture Window' option and filter the captured text to get the data from specific area.

Hope that helps.

[trentonponder]

Originally Posted by forumsupport

Hello,

Optionally you can use 'Capture Window' option and filter the captured text to get the data from specific area.

Hope that helps.

Capture Window won't work for me as too much gibberish is produced to effectively use 'string manipulation' to pull out the data.

Any other ideas?

[forumsupport]

Hello,

Can you please email us your phone number at
Automation Anywhere - Open A Support Case so that one of our Technical Support staffs can call, look into the actual scenario and help you resolve the problem.

Alternatively, you can reach us at 1-888-484-3535 x 3.