Hello,
This is really getting to be a strange problem. Can you please login with Administrator account, ensure IE is your default browser and try again?
Also, can you please try this, in IE window, under Tools->Internet Options click on Security tab. At the bottom of Internet Option window, you will find one checkbox to turn On/off protected mode (see attached screenshot). You need to uncheck that checkbox.
If above solution does not help then please try to uninstall and re-install the software.
We would recommend you to contact our Technical staff at 1-888-484-3535 x 3 and they should be able to help you resolve the problem.
Alternatively, if you can email us your number at
http://www.tethyssolutions.com/support_form.htm then we can call you as well.