Tech support solved that problem for me by sending me an email
<snip>
This may occur when the Windows Script Host and/or the Visual Basic run time system files on your machines have been corrupted.
Please find below the links to install them
1. Visual Basic Run-time
http://www.microsoft.com/downloads/d...DisplayLang=en
2. Windows Script Host
http://www.microsoft.com/downloads/d...displaylang=en
</snip>